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Your Guide to Common Queries.
Yes, all our products are made using high-quality ingredients that are safe for all skin types, including sensitive skin.
While our products are made from safe ingredients, we recommend consulting with your doctor before using any new products during pregnancy.
The shelf life of our products is usually 12 to 24 months after opening. Please refer to the product label for specific details.
No, our products are free from harmful chemicals like parabens, sulfates, and artificial fragrances. We prioritize safety and quality.
No, we are committed to cruelty-free practices and do not test on animals.
If you have specific allergies, please check the ingredient list on the product packaging. We recommend doing a patch test before using any new product.
Each product page provides detailed information about the suitability for different skin types. If you’re still unsure, you can reach out to our customer support for personalized recommendations.
Currently, we do not offer samples. However, our products are available in smaller sizes that you can try before committing to a full-size purchase.
Orders are typically delivered within 3-5 business days. Delivery times may vary depending on your location.
We deliver across India. However, delivery to certain remote locations may take a little longer.
Yes, once your order is dispatched, we will send you a tracking number via email, which you can use to track your shipment.
We use reliable courier partners like Bluedart, Ecom-Express, and Shadowfax to ensure timely and secure delivery of your orders
If your order hasn’t been dispatched yet, you can contact our customer support team to update the delivery address. Once dispatched, the address cannot be changed.
If your package shows as delivered but you haven’t received it, please contact our customer support team immediately at customercare@fashioncolour.in or call us at 8712777777.
We offer free shipping on all orders above ₹500. For orders below this amount, a nominal shipping charge may apply.
At the moment, we do not offer express shipping. However, we ensure that all orders are delivered as quickly as possible within 3-5 business days.
We do not offer returns or exchanges unless the product is damaged, defective, or you’ve received the wrong item. You can initiate a return within 3 business days of receiving your order.
If your product is damaged, defective, or incorrect, please contact our customer support team via email at customercare@fashioncolour.in or call us at 8712777777 within 3 days of receiving the order. Provide your order ID and a photo of the product.
Items that are used, damaged due to misuse, or returned without original packaging and tags are not eligible for return. Returns initiated after 3 business days are also not accepted.
Yes, if the product is defective or you received the wrong item, you will receive a full refund once the product is returned to us in its original packaging.
Once you contact us and we pick up the product (within 2-4 business days), the refund or replacement will be processed after we verify that the returned product is in its original condition.
Yes, any free gifts included with your purchase must be returned along with the product for a refund or exchange.
In case a replacement is not available for the defective or wrong product you received, we will issue a full refund.
Unfortunately, we do not accept returns or exchanges due to a change of mind about the shade or after using the product.